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Goodwill Anytime - Policy Page

Discounts

  • Items purchased on goodwillanytime.org are not eligible for Club Goodwill or employee discounts.
  • At this time, we are not able to accept Goodwill gift cards.

Shipping

  • Standard shipping rates are $3.99 for the first item, and $1 for each additional item. Expedited shipping rates are $6.99 per item.
  • We only ship to U.S. addresses, including P.O. boxes, within the 50 states and to military bases, APO’s, FPO’s, and U.S. Territory addresses.
  • Estimated delivery time for standard shipping is 6-16 business days from the time of order.
  • Estimated delivery time for expedited shipping is 4-5 business days from the time of order.
  • Estimated delivery times include processing and shipping. Purchasing multiple items results in multiple shipping charges.
  • When your order is processed, you will receive an email with your order number. You can log in at goodwillanytime.org to check your shipping status and retrieve tracking information.

Return Policy

If you are not satisfied with your purchase for any reason, please contact us as soon as possible. You may return and exchange item(s) as follows: Items purchased on goodwillanytime.org can be returned by mail within 30 days of receipt of shipment. Items cannot be returned in-store. We do offer exchanges, when available.
  • You must contact us by phone at 207-887-8401 ext. 3855 or email at ebooks@goodwillnne.org to complete your return or exchange.
  • Please include the original invoice in the return package.
  • Return shipping costs are the customer’s responsibility, unless the wrong item is sent or the item is not as described. If the item is defective, damaged, or the wrong item was sent, we will provide a full refund, including the shipping costs.
  • Non-deliveries must be reported within 30 days of the shipment notification. If available, we will send a replacement item; otherwise, a full refund will be provided, including the shipping costs.
  • Shipping costs will not be refunded if items are unclaimed, refused, or undelivered due to provision of an insufficient address.
  • A refund for the cost of the item will be issued only upon the items return.
  • Your refund will be processed within 24 hours of Goodwill Anytime receiving the returned package.

Product Descriptions

We try to be as accurate as possible with our product descriptions. However, Goodwill Anytime does not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free. If a product offered by Goodwill Anytime is not as described, your sole remedy is to return it within 30 days of receipt.

Security

The security of your personal information is important to us. When you provide sensitive information (such as a credit card number) to us, we encrypt the transmission of that information using Secure Sockets Layer (SSL) technology.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

If you have any questions about security on our website, you can contact us at ebooks@goodwillnne.org. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at ebooks@goodwillnne.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Privacy Policy

Out of respect for our donors, stakeholders and customers, we do not sell, trade, barter or share customer lists or our customer’s private information with any third parties for their marketing purposes. All information gathered from visitors and consumers via this website is used solely for the benefit of Goodwill Industries of Northern New England.

You can find a full copy of our ecommerce privacy policy here:

Privacy Policy

Feedback

You can contact our ecommerce department by calling, writing, or emailing:
Goodwill Industries of Northern New England
Ecommerce Department
34 Hutcherson
Gorham, Maine 04038
Email: ebooks@goodwillnne.org
207-887-8401 ext. 3855

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

ALL INFORMATION AND PRODUCTS MADE AVAILABLE TO YOU THROUGH THE GOODWILLANYTIME.ORG WEBSITE ARE PROVIDED BY ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PRODUCT DEFECT IS TO RETURN THE PRODUCT WITHIN 30 DAYS OF RECEIPT.
TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, GOODWILL INDUSTRIES OF NORTHERN NEW ENGLAND D/B/A/ GOODWILL ANYTIME (“GOODWILL”) DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. GOODWILL WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY PRODUCT PURCHASED ON GOODWILLANYTIME.ORG, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Disputes

Any dispute or claim relating in any way to your use of the goodwillanytime.org website (the “website”), or to any products sold through the website will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

Applicable Law

By using the goodwillanytime.org website, you agree that the laws of the state of Maine, without regard to principles of conflict of laws, will govern your use of our website and any dispute of any sort that might arise between you and Goodwill Anytime.
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Revenue from Goodwill Anytime helps support Goodwill Northern New England designed workforce programs that connect people to job training and jobs — thank you for your support!